Shipping Policy

Last updated: August 29, 2026

At LUMERA™, we want your order to arrive safely and on time. Below you will find information about our order processing and shipping process.

1. Shipping Destination

We currently ship orders to customers located in the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories unless specifically stated at checkout.

2. Order Processing

Orders are typically processed within [1–3] business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.

Once your order has been shipped, you will receive an email containing your tracking information when available.

3. Shipping Time

Estimated delivery time to the United States is approximately:

[X–X] business days

Please note that these are estimated delivery times and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, order volume, and other circumstances outside our control.

We recommend allowing additional time during periods of unusually high demand or carrier delays.

4. Shipping Cost

Free Shipping on all U.S. orders

Any applicable shipping charges will be clearly displayed at checkout before payment is completed.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to [24–72 hours] for tracking information to become active after the shipping carrier receives and scans the package.

If your tracking information has not updated for several days, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

6. Delayed or Lost Packages

If your order appears to be delayed, please contact us so that we can investigate the shipment.

If a package is confirmed as lost in transit, we will work with the shipping carrier and determine the appropriate resolution.

LUMERA™ is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, severe weather, natural disasters, customs delays, or other unforeseen events.

However, if we are unable to fulfill or ship your order within the timeframe represented at the time of purchase, we will contact you regarding the delay and applicable options.

7. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us or the carrier, additional shipping charges may apply for reshipment.

If your order has not yet been shipped and you notice an error in your shipping information, please contact us immediately at:

[YOUR CUSTOMER SERVICE EMAIL]

We cannot guarantee that changes can be made after an order has been submitted.

8. Multiple Items

If you purchase multiple products, your items may arrive in separate packages depending on inventory availability and fulfillment arrangements.

You may therefore receive more than one tracking number for a single order.

9. Customs, Duties, and Taxes

For orders shipped within the United States, any applicable taxes or charges will be displayed at checkout where required.

Customers are responsible for any charges that may legally apply to their order.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Email: [YOUR CUSTOMER SERVICE EMAIL]

We are happy to help.

---

LUMERA™
Your body. Your moment. Your ritual.