Last updated: October 5, 2026
20-day returns
If you are not happy with your LUMERA™ Body Sculpt, you can request a return within 20 days of delivery.
Conditions
- The item must be unused, clean and in its original packaging, with all accessories included. Because this is a personal-care device, used items cannot be returned unless they are defective.
- Proof of purchase (your order number) is required.
How to start a return
- Email us at cadria@outlook.es with your order number and the reason for the return.
- We will reply within 1–2 business days with the return address and instructions. Please do not send items back without contacting us first.
- Ship the item with a tracked service and send us the tracking number.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or was not the item you ordered. In that case we cover the cost.
Damaged, defective or wrong items
Contact us within 7 days of delivery with a photo or short video of the issue. We will send a free replacement or issue a full refund, whichever you prefer.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping was free, so nothing is deducted for it.
Order cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible at cadria@outlook.es.
Questions
Email cadria@outlook.es and we will be happy to help.